Explore end-to-end simplicity

The ability to seamlessly adapt to the needs of your customers comes from planning, matching, and dispatching the right resources to do the work. Redback’s scheduling and tracking features lets you:

• Drag and drop complex work projects visually
• Automate high-volume work
• Track field resources visually
• Get alerts in real-time of on-site issues

Empower your teams with the tools they need not only to perform their work the first time, but also proactively address unforeseen circumstances when they arise. Redback’s field communication features lets you:

• Use built-in chat and knowledge base for fast incident response
• Increase First Contact ReSoftware (FCR)
• Track assignments using GPS tracking
• Quickly reassign work on the fly

Design your own digital forms based on the type of information you want to capture. Quickly send your customers the information they need before they even ask for it. Redback’s form digitization features lets you:

• Eliminate paper documents
• Link forms to specific task or work activities
• Design forms on the fly for specific work assignments
• Save photos and digital signatures as proof of work

Precisely estimate costs associated with various activities or elements of a project and create budgets aligned with expected expenditures. Redback’s cost management features lets you:

• Define your resource plans
• Capture actuals and compare them to your work plans
• Review your costs and approve workflows
• Drive your payroll from labour actuals

Buy exactly what you need with surgical precision and track how your money is being spent through the entire work cycle. Redback’s purchasing features lets you:

• Automatically generate purchase requests from work orders and inventory
• Make bulk purchases for economies of scale
• Automatically extract invoices from emails and PDFs
• Automate your entire purchasing process using approval stop points.

Give your teams the ability to quickly create and send quotes from anywhere in the field. Use predefined templates to generate detailed cost item lists tied to specific work and then send quotes in your customers’ preferred file format. Redback’s quoting and invoicing features lets you:

• Create job quotes and define contract rates and commitments
• Produce draft quotes in seconds as a PDF or spreadsheet.
• Generate customer invoices.
• Get notified if completed work done is missing close-out details.

Control and maintain your field assets, regardless of where they are, while keeping a sharp eye on their performance. With automated asset maintenance plans, you’ll always be one step ahead and will be able to eliminate costly downtimes. Redback’s FAM features lets you:

• Connect to your equipment in real time with IoT integration.
• Define your maintenance plans with prescheduled work routines
• Create resource plans and registries for your assets
• Route work for regular inspection and maintenance

Optimize your cash flow by maintaining an optimal level of inventory and prevent tying up excessive capital with unsold goods. Eliminate back order events and ensure you always have the right material and services for the work. Redback’s inventory features lets you:

• Automatically generate material reservations
• Automatically generate replenishment purchase orders
• Plan replenishment stops for truck stores
• Optimize your inventory levels

Customer Relationship Management (CRM)

Streamline your sales process by gaining a comprehensive view of leads and prospects in order to better understand your customers' needs and preferences and identify opportunities for business improvements. Redback’s CRM features lets you:

• Manage your customer leads
• Create prospect funnels to nourish future business opportunities
• Forecast and report sales and customer data
• Collect customer feedback and insights