Field communications

Managing your teams may mean doing so when they are in the field. The challenge with remote management is not only staying on top of your teams’ performance, but also supporting them while they are working in different locations, spread out over large geographic areas.

Shrink the landscape

Redback helps you break down physical distances between you and your teams so you can avoid work assignment confusions and promote a unified team spirit.

Some of Redback’s field communication capabilities include:

Live chat with office experts or other field agents
Team member sign-ons and sign-offs
Hazard notification, reception, and acknowledgment
Work acceptance and progress assignments in real time

Real-time support

Redback’s multiple support access points keep your field force informed about changes, updates, or new work assignments while ensuring that their safety is never compromised.

In industries where safety is a priority, on-demand support is non-negotiable to ensure the well-being of field team members. Some of Redback’s capabilities include:

Mass distribution of safety notices with one click
Automated subject matter expertise based on work contex
Hazard notification, reception, and acknowledgment
Digital knowledge documents such as SWMS, procedures, and diagrams

Identify, resolve, move on

Redback ensures that when your field team members encounter unexpected challenges, they have the knowledge and resources required to make First Contact ReSoftware second nature. The quicker they resolve issues, the faster they prevent potential setbacks and work delays.

Some of Redback’s capabilities include:

Issue knowledge base for fast consultation
Work reassignment capabilities
GPS task tracking of assignments
Lessons-learned mobile note entries